Hillcroft Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2023-11-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2023-11-24
Is this home safe?
Is the care effective?
Hillcroft was rated Good for effectiveness at its November 2023 inspection. The home holds a dementia specialism registration, indicating it is set up to support people with cognitive needs alongside general residential care for adults over and under 65. The published inspection text does not include specific evidence about care plan quality, dementia training content, GP access arrangements, or food provision. No concerns were raised in this domain.Is this home caring?
Hillcroft was rated Good for caring at its November 2023 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. The published inspection text does not include direct observations of staff interactions, quotes from residents or relatives about how they are treated, or specific examples of dignity being upheld. No concerns were raised in the caring domain.Is the home responsive?
Hillcroft was rated Good for responsiveness at its November 2023 inspection. This domain covers whether the home tailors its care to individual needs, offers meaningful activities, and supports people well at the end of life. The published inspection text contains no specific detail about the activities programme, individual engagement for people who cannot join groups, or end-of-life care practices. No concerns were raised in this domain.Is the home well-led?
Hillcroft was rated Good for leadership at its November 2023 inspection. A named registered manager, Ben Weisskraun, is in post, and the provider is Raycare Limited with a nominated individual, Peter John McCarten, named at registration. The published inspection text does not include specific observations about the manager's visibility, staff culture, governance systems, or how the home handles complaints and incidents. No concerns were raised in the well-led domain.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for adults over 65, as well as younger adults who need support. They also care for people living with dementia. For those with dementia, Hillcroft offers specialist residential care. The team understands the importance of creating the right environment and approach for each person's journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcroft Residential Care Home received a Good rating across all five inspection domains, which is a positive and reassuring baseline. However, the published inspection text contains very limited specific detail, so most scores reflect a confirmed Good rating without the direct observations, quotes, or specific examples that would push them higher.
Homes in North West typically score 68–82.Worth a visit
Hillcroft Residential Care Home on Long Lane in Ormskirk was rated Good across all five inspection domains at its most recent inspection in November 2023. The home is registered to care for up to 35 people, including those living with dementia and adults of varying ages, and is run by Raycare Limited with a named registered manager in post. A consistent Good rating across every domain is a genuinely positive signal and puts this home in a stronger position than the significant minority of homes that carry a Requires Improvement rating in one or more areas. The main limitation here is that the published inspection text contains very little specific detail: no direct quotes from residents or relatives, no descriptions of observed interactions, and no specific examples of how care is delivered day to day. A Good rating tells you the home met the standard; it does not tell you what living there actually feels like for your parent. Before making a decision, visit at a mealtime to observe the atmosphere and food quality, ask to see last week's actual staffing rota (including night shifts), and request the activity records for the past month rather than a printed programme. These three steps will give you a much clearer picture than the inspection findings alone can provide.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hillcroft Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hillcroft Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff take time to understand what matters
Hillcroft Residential Care Home – Expert Care in Ormskirk
Finding the right care home means knowing your loved one will be genuinely looked after. Hillcroft Residential Care Home in Ormskirk brings that reassurance through staff who really listen to families and residents. The team here focuses on understanding each person's individual needs.
Who they care for
The home provides residential care for adults over 65, as well as younger adults who need support. They also care for people living with dementia.
For those with dementia, Hillcroft offers specialist residential care. The team understands the importance of creating the right environment and approach for each person's journey.
“Getting a feel for Hillcroft in person could help you decide if it's the right fit for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcroft Residential Care Home received a Good rating across all five inspection domains, which is a positive and reassuring baseline. However, the published inspection text contains very limited specific detail, so most scores reflect a confirmed Good rating without the direct observations, quotes, or specific examples that would push them higher.
Homes in North West typically score 68–82.Worth a visit
Hillcroft Residential Care Home on Long Lane in Ormskirk was rated Good across all five inspection domains at its most recent inspection in November 2023. The home is registered to care for up to 35 people, including those living with dementia and adults of varying ages, and is run by Raycare Limited with a named registered manager in post. A consistent Good rating across every domain is a genuinely positive signal and puts this home in a stronger position than the significant minority of homes that carry a Requires Improvement rating in one or more areas. The main limitation here is that the published inspection text contains very little specific detail: no direct quotes from residents or relatives, no descriptions of observed interactions, and no specific examples of how care is delivered day to day. A Good rating tells you the home met the standard; it does not tell you what living there actually feels like for your parent. Before making a decision, visit at a mealtime to observe the atmosphere and food quality, ask to see last week's actual staffing rota (including night shifts), and request the activity records for the past month rather than a printed programme. These three steps will give you a much clearer picture than the inspection findings alone can provide.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hillcroft Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hillcroft Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff take time to understand what matters
Hillcroft Residential Care Home – Expert Care in Ormskirk
Finding the right care home means knowing your loved one will be genuinely looked after. Hillcroft Residential Care Home in Ormskirk brings that reassurance through staff who really listen to families and residents. The team here focuses on understanding each person's individual needs.
Who they care for
The home provides residential care for adults over 65, as well as younger adults who need support. They also care for people living with dementia.
For those with dementia, Hillcroft offers specialist residential care. The team understands the importance of creating the right environment and approach for each person's journey.
Management & ethos
What stands out about Hillcroft is how the staff engage with families right from the start. They take time to discuss what each resident needs, creating a caring atmosphere that families appreciate.
“Getting a feel for Hillcroft in person could help you decide if it's the right fit for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
